https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-online-vs-desktop-version/01/3908464#M47251 <P>Please contact our <A href="https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=lqo6gg5o" target="_blank"><STRONG>phone support team</STRONG></A> as they will be able to assist you further.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SM SAY THANKS 3.png" style="width: 450px;"><img src="https://turbotax.community.intuit.ca/community/image/serverpage/image-id/51760i1F2EAC7B7A1E4423/image-size/large?v=v2&amp;px=999" role="button" title="SM SAY THANKS 3.png" alt="SM SAY THANKS 3.png" /></span></P> Thu, 30 Apr 2026 20:04:14 GMT TurboTax_Susan 2026-04-30T20:04:14Z https://turbotax.community.intuit.ca/community/troubleshooting/discussion/online-vs-desktop-version/01/3908171#M47224 <P>Hello, I purchased TurboTax Premier 2025 Desktop (Order QSTNA303155143), but my license code is being rejected as not usable and the software redirects me to the online version. I want to use the Desktop version I paid for. Please verify and activate my license for Desktop use.</P> Thu, 30 Apr 2026 09:59:34 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/online-vs-desktop-version/01/3908171#M47224 user17775426042 2026-04-30T09:59:34Z https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-online-vs-desktop-version/01/3908464#M47251 <P>Please contact our <A href="https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=lqo6gg5o" target="_blank"><STRONG>phone support team</STRONG></A> as they will be able to assist you further.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SM SAY THANKS 3.png" style="width: 450px;"><img src="https://turbotax.community.intuit.ca/community/image/serverpage/image-id/51760i1F2EAC7B7A1E4423/image-size/large?v=v2&amp;px=999" role="button" title="SM SAY THANKS 3.png" alt="SM SAY THANKS 3.png" /></span></P> Thu, 30 Apr 2026 20:04:14 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-online-vs-desktop-version/01/3908464#M47251 TurboTax_Susan 2026-04-30T20:04:14Z