https://turbotax.community.intuit.ca/community/troubleshooting/discussion/can-t-access-chat-messages-from-life-expert/01/3910567#M47356 <P>Running Firefox on Linux Mint, I can't access any of the messages/chats from my live expert. I'm getting emails about receiving messages, but attempting to use the link sign-in just brings me back to the dashboard showing my current tax 2025 filing state.<BR /><BR />I've tried:<BR />Clearing cache/cookies<BR />Computer Restart<BR />Different browser (Chrome), as well as Chrome on Windows 10 instead<BR />Using the email link while I already signed in (Just restarts the same loop)<BR /><BR /></P> Fri, 08 May 2026 20:50:17 GMT mjj110 2026-05-08T20:50:17Z https://turbotax.community.intuit.ca/community/troubleshooting/discussion/can-t-access-chat-messages-from-life-expert/01/3910567#M47356 <P>Running Firefox on Linux Mint, I can't access any of the messages/chats from my live expert. I'm getting emails about receiving messages, but attempting to use the link sign-in just brings me back to the dashboard showing my current tax 2025 filing state.<BR /><BR />I've tried:<BR />Clearing cache/cookies<BR />Computer Restart<BR />Different browser (Chrome), as well as Chrome on Windows 10 instead<BR />Using the email link while I already signed in (Just restarts the same loop)<BR /><BR /></P> Fri, 08 May 2026 20:50:17 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/can-t-access-chat-messages-from-life-expert/01/3910567#M47356 mjj110 2026-05-08T20:50:17Z