topic Re: Lost 2024 license key - how can i open my 2024 return in Troubleshooting

Lost 2024 license key - how can i open my 2024 return

gn02097230 — Mon, 11 May 2026 17:52:54 GMT

My online turbo tax account shows that i have purchased 2024 turbo tax while suddenly my 2024 turbo tax software asks me to re-enter my license key. I don't have the license key anymore as i thought it is saved with my account. How can i open my 2024 return now? I got an audit from government.

Re: Lost 2024 license key - how can i open my 2024 return

TurboTaxBrenda — Tue, 12 May 2026 14:36:51 GMT

If you used the TurboTax download, it can ask for your license code. We can see that you had purchased TurboTax software for tax year 2023, purchased in 2024. Is this the license code you are referring to?

Re: Lost 2024 license key - how can i open my 2024 return

gn02097230 — Wed, 13 May 2026 02:11:15 GMT

yes, i have been purchasing turbo tax for the past 10 years at least, including tax year 2024. I never had to re-enter the license key again on the same computer.

Would you be able to activate my 2024 software so that i can view my 2024 return, to answer government's audit question?

Re: Lost 2024 license key - how can i open my 2024 return

TurboTaxBrenda — Thu, 14 May 2026 13:29:43 GMT

Unfortunately, we do not see any other TurboTax software purchased under the specific email address, which is the same as the one you are using on here. If you think you may have used a different email address in different years or possibly purchased at a retailer, then we do not have your license code.

Please contact our product support for assistance.

Thank you for choosing TurboTax.

Re: Lost 2024 license key - how can i open my 2024 return

nenecare4 — Fri, 15 May 2026 06:56:24 GMT

how can i activate my turbo tax 2024, dont have license code. only have it for 2023