topic Re: Costco 2019 Online version in Troubleshooting https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256922#M7528 <P>I took it back to Costco. I went through the self checkout lane when I bought it. there wasn't a&nbsp; bar code so they entered it manually but they didn't enable the code. Got my money back and now Costco has cd versions for the same price as online so i bought that. I suspect they had s lot of problems so went back to offering cd versions. The online one kind of sucked i couldn't even bring in my last year returns form my computer. Happier now with cd version</P> Mon, 02 Mar 2020 16:22:06 GMT DonaldHarveyQuinn 2020-03-02T16:22:06Z Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/costco-2019-online-version/01/1190650#M6826 <P>I bought an online version for 2019 tax year at Costco. The website they provide is not working.</P><P><A href="http://www.2019turbotaxonline.intuit.ca/online19" target="_blank">www.2019turbotaxonline.intuit.ca/online19</A></P><P>Anyone else have this problem?</P><P>&nbsp;</P> Thu, 20 Feb 2020 02:20:23 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/costco-2019-online-version/01/1190650#M6826 JB1048 2020-02-20T02:20:23Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1193151#M6838 <P>Go to our website <A href="https://ww2.2019.turbotaxonline.intuit.ca/?_swlg=en&amp;_proId=&amp;_brand=&amp;affiliate=&amp;iref=&amp;_scId=" target="_blank">here</A>. I</P> <P>&nbsp;</P> <P>f you already have an account you can start a new return or register for one. Once you have completed your tax return, you will be prompted to enter your prepayment/activation code, please see screenshot below:</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/659eb1fc-2730-4324-b29a-c75b4bd04176.default.png" style="height:418px; width:512px" /></P> Thu, 20 Feb 2020 16:15:59 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1193151#M6838 TurboTaxLise 2020-02-20T16:15:59Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1230152#M7155 <P>I can not locate where to enter the activation code for the Costco 2019 online version.&nbsp; Turbo Tax used to be straight forward.&nbsp; What happened.&nbsp; Been using Turbo Tax for years.&nbsp; This is a pain.</P> Tue, 25 Feb 2020 21:50:34 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1230152#M7155 dianneandgary 2020-02-25T21:50:34Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1232601#M7181 <P>I want to be able to enter the activation code BEFORE I file my return, in case I lose it. Why do I have to wait until I am ready to file. This is a very stupid design.</P> Wed, 26 Feb 2020 03:42:28 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1232601#M7181 shuang1960 2020-02-26T03:42:28Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1235644#M7206 <P>When I go to File and it brings up the dialog box when I enter the code from the activation card it will not accept it but displays a message to enter a valid code. There are 2 codes on the back of the card - the 16 digit number under the bar code and the 11 digit code shown when I scratch off the cover. I tried both but neither will work.</P> Wed, 26 Feb 2020 17:05:46 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1235644#M7206 DonaldHarveyQuinn 2020-02-26T17:05:46Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1246214#M7304 <P>I can't complete my return because it's asking me for an activation code, and of course, I don't have one.&nbsp; This is idiotic and I am pissed.</P> Fri, 28 Feb 2020 01:49:42 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1246214#M7304 Baxtersplace 2020-02-28T01:49:42Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256620#M7523 <P>I am having the exact same problem with my Costoc bought version prepaid code not working.&nbsp; Turbotax - please help.&nbsp; I went online through your website and when I went to pay, the trouble started.</P> Mon, 02 Mar 2020 15:22:51 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256620#M7523 HV148 2020-03-02T15:22:51Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256922#M7528 <P>I took it back to Costco. I went through the self checkout lane when I bought it. there wasn't a&nbsp; bar code so they entered it manually but they didn't enable the code. Got my money back and now Costco has cd versions for the same price as online so i bought that. I suspect they had s lot of problems so went back to offering cd versions. The online one kind of sucked i couldn't even bring in my last year returns form my computer. Happier now with cd version</P> Mon, 02 Mar 2020 16:22:06 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256922#M7528 DonaldHarveyQuinn 2020-03-02T16:22:06Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1258579#M7546 <P>Hi,</P><P>The product I purchased came with a CD and I don't have a CD drive.&nbsp; Also the # on the front does not work.</P> Mon, 02 Mar 2020 20:52:09 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1258579#M7546 Shelley23 2020-03-02T20:52:09Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1274414#M7722 <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you are using TurboTax Online and you <STRONG>have not</STRONG> already purchased a prepayment/activation code, you can click on the Continue button (as shown in the screenshot Lise posted). This will allow you to pay for your return by credit card.</SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you are using TurboTax Online and you <STRONG>have</STRONG> already purchased a prepayment/activation code from a retail store such as Costco, please make sure you are using the 11 number code from the scratch card. </SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you bought a prepayment/activation code online directly from us and it’s missing, please check your Junk/Spam or Deleted Items folder for your email.</SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you have a code and it doesn’t work or is missing, please contact our social media for further assistance. </SPAN></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">We are on Facebook at: <A href="https://www.facebook.com/messages/t/TurboTaxCanada" target="_blank">https://www.facebook.com/messages/t/TurboTaxCanada</A></SPAN></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">We are on Twitter at: <A href="https://twitter.com/messages/19496097-385034351" target="_blank">https://twitter.com/messages/19496097-385034351</A></SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><LI-USER uid="1435675" login="shuang1960"></LI-USER> The system we have in place allows you to only pay for the returns that you want to file or print, whether you pay using a code or by credit card. This way, if you start a return and decide you want to delete it and start over, you can do so without worrying about whether you have used up a return or not. If you want to put in your code it right away, then you can go to File&gt;CRA Online Mail and click Continue until you get to the payment screen.</SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black"><LI-USER uid="634242" login="Shelley23"></LI-USER> Please use the 21 number code that came inside the package, if that doesn’t work, please contact our social media for further assistance. Also, you can download the TurboTax installer using a link from this FAQ here: <A href="https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703" target="_blank">https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703</A></SPAN></SPAN></SPAN></P> Thu, 05 Mar 2020 02:34:04 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1274414#M7722 TurboTaxSusan 2020-03-05T02:34:04Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1302189#M8013 <P>where can I enter the activation code to start my 2019 tax</P> Tue, 10 Mar 2020 23:11:02 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1302189#M8013 oceanpersonaltax 2020-03-10T23:11:02Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1310077#M8104 <P>Please see the following FAQ for instructions on how to enter your activation code.</P> <P><A href="https://turbotax.community.intuit.ca/replies/2648021" target="_blank">https://turbotax.community.intuit.ca/replies/2648021</A></P> Thu, 12 Mar 2020 22:11:32 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1310077#M8104 TurboTaxGinette 2020-03-12T22:11:32Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1797706#M12315 <P><SPAN>I just had the same issue and called customer support and found out that&nbsp;</SPAN><U><STRONG>Turbotax only guarantees the activation code for 60 days</STRONG></U><SPAN>&nbsp;and after that you are out of luck unless you can produce the receipt of purchase.&nbsp; Nowhere on the sleeve that you pick up from Costco does it mention the 60 day timeline and customer service says you have to find that fine print on their website.&nbsp; Customer service has advised that unless I can produce the receipt from Costco, I will have to buy a new product from them.&nbsp; Customer service says that they have no record of me buying the product even though I used the code twice already on the same account to file two other family members taxes.&nbsp; Essentially, extremely unhelpful and too bad and give us more money even though you already paid us once--cash grab!</SPAN></P> Wed, 13 Jan 2021 19:44:57 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1797706#M12315 FFW1 2021-01-13T19:44:57Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1861780#M12474 <P>The activation code is on the back of the card inside the box. It is different from the code on the receipt, you have to scratch the back of the card to reveal it.</P> <P>&nbsp;</P> <P>If you are still having issues with the activation code, we will be able to help you. We will need more information. Therefore, could you please meet us by private message on&nbsp;<A href="https://https://www.facebook.com/messages/t/TurboTaxCanada" target="_blank">Facebook</A>&nbsp;or&nbsp;<A href="https://https://twitter.com/login" target="_blank">Twitter</A>&nbsp;to see how we can help you further?</P> Tue, 02 Feb 2021 17:43:57 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1861780#M12474 TurboTaxHeba 2021-02-02T17:43:57Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146176#M14079 <P>Hi there</P><P>i bought CD Turbotax at Costco.</P><P>i completed my return on line the code from CD box did not work so I have to pay $19.9 for each return and the CD cost $ 29.99 went wasted&nbsp;</P><P>the same happened this year also will the CD code will work on on line version please &nbsp;let me know &nbsp;</P><P>if not will I get the refund????</P><P>thanks</P><P>moin</P> Mon, 29 Mar 2021 00:47:31 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146176#M14079 Moinkhan 2021-03-29T00:47:31Z Re: Costco 2019 Online version https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146183#M14080 <P>Will this code work on on line version???</P> Mon, 29 Mar 2021 00:49:25 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146183#M14080 Moinkhan 2021-03-29T00:49:25Z
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topic Re: Costco 2019 Online version in Troubleshooting
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https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256922#M7528
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<description>
<P>I took it back to Costco. I went through the self checkout lane when I bought it. there wasn't a&nbsp; bar code so they entered it manually but they didn't enable the code. Got my money back and now Costco has cd versions for the same price as online so i bought that. I suspect they had s lot of problems so went back to offering cd versions. The online one kind of sucked i couldn't even bring in my last year returns form my computer. Happier now with cd version</P>
</description>
<pubDate>Mon, 02 Mar 2020 16:22:06 GMT</pubDate>
<dc:creator>DonaldHarveyQuinn</dc:creator>
<dc:date>2020-03-02T16:22:06Z</dc:date>
<item>
<title>Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/costco-2019-online-version/01/1190650#M6826
</link>
<description>
<P>I bought an online version for 2019 tax year at Costco. The website they provide is not working.</P><P><A href="http://www.2019turbotaxonline.intuit.ca/online19" target="_blank">www.2019turbotaxonline.intuit.ca/online19</A></P><P>Anyone else have this problem?</P><P>&nbsp;</P>
</description>
<pubDate>Thu, 20 Feb 2020 02:20:23 GMT</pubDate>
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https://turbotax.community.intuit.ca/community/troubleshooting/discussion/costco-2019-online-version/01/1190650#M6826
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<dc:creator>JB1048</dc:creator>
<dc:date>2020-02-20T02:20:23Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1193151#M6838
</link>
<description>
<P>Go to our website <A href="https://ww2.2019.turbotaxonline.intuit.ca/?_swlg=en&amp;_proId=&amp;_brand=&amp;affiliate=&amp;iref=&amp;_scId=" target="_blank">here</A>. I</P> <P>&nbsp;</P> <P>f you already have an account you can start a new return or register for one. Once you have completed your tax return, you will be prompted to enter your prepayment/activation code, please see screenshot below:</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/659eb1fc-2730-4324-b29a-c75b4bd04176.default.png" style="height:418px; width:512px" /></P>
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<pubDate>Thu, 20 Feb 2020 16:15:59 GMT</pubDate>
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https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1193151#M6838
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<dc:creator>TurboTaxLise</dc:creator>
<dc:date>2020-02-20T16:15:59Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1230152#M7155
</link>
<description>
<P>I can not locate where to enter the activation code for the Costco 2019 online version.&nbsp; Turbo Tax used to be straight forward.&nbsp; What happened.&nbsp; Been using Turbo Tax for years.&nbsp; This is a pain.</P>
</description>
<pubDate>Tue, 25 Feb 2020 21:50:34 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1230152#M7155
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<dc:creator>dianneandgary</dc:creator>
<dc:date>2020-02-25T21:50:34Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1232601#M7181
</link>
<description>
<P>I want to be able to enter the activation code BEFORE I file my return, in case I lose it. Why do I have to wait until I am ready to file. This is a very stupid design.</P>
</description>
<pubDate>Wed, 26 Feb 2020 03:42:28 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1232601#M7181
</guid>
<dc:creator>shuang1960</dc:creator>
<dc:date>2020-02-26T03:42:28Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1235644#M7206
</link>
<description>
<P>When I go to File and it brings up the dialog box when I enter the code from the activation card it will not accept it but displays a message to enter a valid code. There are 2 codes on the back of the card - the 16 digit number under the bar code and the 11 digit code shown when I scratch off the cover. I tried both but neither will work.</P>
</description>
<pubDate>Wed, 26 Feb 2020 17:05:46 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1235644#M7206
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<dc:creator>DonaldHarveyQuinn</dc:creator>
<dc:date>2020-02-26T17:05:46Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1246214#M7304
</link>
<description>
<P>I can't complete my return because it's asking me for an activation code, and of course, I don't have one.&nbsp; This is idiotic and I am pissed.</P>
</description>
<pubDate>Fri, 28 Feb 2020 01:49:42 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1246214#M7304
</guid>
<dc:creator>Baxtersplace</dc:creator>
<dc:date>2020-02-28T01:49:42Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256620#M7523
</link>
<description>
<P>I am having the exact same problem with my Costoc bought version prepaid code not working.&nbsp; Turbotax - please help.&nbsp; I went online through your website and when I went to pay, the trouble started.</P>
</description>
<pubDate>Mon, 02 Mar 2020 15:22:51 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256620#M7523
</guid>
<dc:creator>HV148</dc:creator>
<dc:date>2020-03-02T15:22:51Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256922#M7528
</link>
<description>
<P>I took it back to Costco. I went through the self checkout lane when I bought it. there wasn't a&nbsp; bar code so they entered it manually but they didn't enable the code. Got my money back and now Costco has cd versions for the same price as online so i bought that. I suspect they had s lot of problems so went back to offering cd versions. The online one kind of sucked i couldn't even bring in my last year returns form my computer. Happier now with cd version</P>
</description>
<pubDate>Mon, 02 Mar 2020 16:22:06 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1256922#M7528
</guid>
<dc:creator>DonaldHarveyQuinn</dc:creator>
<dc:date>2020-03-02T16:22:06Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1258579#M7546
</link>
<description>
<P>Hi,</P><P>The product I purchased came with a CD and I don't have a CD drive.&nbsp; Also the # on the front does not work.</P>
</description>
<pubDate>Mon, 02 Mar 2020 20:52:09 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1258579#M7546
</guid>
<dc:creator>Shelley23</dc:creator>
<dc:date>2020-03-02T20:52:09Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1274414#M7722
</link>
<description>
<P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you are using TurboTax Online and you <STRONG>have not</STRONG> already purchased a prepayment/activation code, you can click on the Continue button (as shown in the screenshot Lise posted). This will allow you to pay for your return by credit card.</SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you are using TurboTax Online and you <STRONG>have</STRONG> already purchased a prepayment/activation code from a retail store such as Costco, please make sure you are using the 11 number code from the scratch card. </SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you bought a prepayment/activation code online directly from us and it’s missing, please check your Junk/Spam or Deleted Items folder for your email.</SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">If you have a code and it doesn’t work or is missing, please contact our social media for further assistance. </SPAN></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">We are on Facebook at: <A href="https://www.facebook.com/messages/t/TurboTaxCanada" target="_blank">https://www.facebook.com/messages/t/TurboTaxCanada</A></SPAN></SPAN></SPAN></P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black">We are on Twitter at: <A href="https://twitter.com/messages/19496097-385034351" target="_blank">https://twitter.com/messages/19496097-385034351</A></SPAN></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><LI-USER uid="1435675" login="shuang1960"></LI-USER> The system we have in place allows you to only pay for the returns that you want to file or print, whether you pay using a code or by credit card. This way, if you start a return and decide you want to delete it and start over, you can do so without worrying about whether you have used up a return or not. If you want to put in your code it right away, then you can go to File&gt;CRA Online Mail and click Continue until you get to the payment screen.</SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:11pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif"><SPAN style="color:black"><LI-USER uid="634242" login="Shelley23"></LI-USER> Please use the 21 number code that came inside the package, if that doesn’t work, please contact our social media for further assistance. Also, you can download the TurboTax installer using a link from this FAQ here: <A href="https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703" target="_blank">https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703</A></SPAN></SPAN></SPAN></P>
</description>
<pubDate>Thu, 05 Mar 2020 02:34:04 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1274414#M7722
</guid>
<dc:creator>TurboTaxSusan</dc:creator>
<dc:date>2020-03-05T02:34:04Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1302189#M8013
</link>
<description>
<P>where can I enter the activation code to start my 2019 tax</P>
</description>
<pubDate>Tue, 10 Mar 2020 23:11:02 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1302189#M8013
</guid>
<dc:creator>oceanpersonaltax</dc:creator>
<dc:date>2020-03-10T23:11:02Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1310077#M8104
</link>
<description>
<P>Please see the following FAQ for instructions on how to enter your activation code.</P> <P><A href="https://turbotax.community.intuit.ca/replies/2648021" target="_blank">https://turbotax.community.intuit.ca/replies/2648021</A></P>
</description>
<pubDate>Thu, 12 Mar 2020 22:11:32 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1310077#M8104
</guid>
<dc:creator>TurboTaxGinette</dc:creator>
<dc:date>2020-03-12T22:11:32Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1797706#M12315
</link>
<description>
<P><SPAN>I just had the same issue and called customer support and found out that&nbsp;</SPAN><U><STRONG>Turbotax only guarantees the activation code for 60 days</STRONG></U><SPAN>&nbsp;and after that you are out of luck unless you can produce the receipt of purchase.&nbsp; Nowhere on the sleeve that you pick up from Costco does it mention the 60 day timeline and customer service says you have to find that fine print on their website.&nbsp; Customer service has advised that unless I can produce the receipt from Costco, I will have to buy a new product from them.&nbsp; Customer service says that they have no record of me buying the product even though I used the code twice already on the same account to file two other family members taxes.&nbsp; Essentially, extremely unhelpful and too bad and give us more money even though you already paid us once--cash grab!</SPAN></P>
</description>
<pubDate>Wed, 13 Jan 2021 19:44:57 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1797706#M12315
</guid>
<dc:creator>FFW1</dc:creator>
<dc:date>2021-01-13T19:44:57Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1861780#M12474
</link>
<description>
<P>The activation code is on the back of the card inside the box. It is different from the code on the receipt, you have to scratch the back of the card to reveal it.</P> <P>&nbsp;</P> <P>If you are still having issues with the activation code, we will be able to help you. We will need more information. Therefore, could you please meet us by private message on&nbsp;<A href="https://https://www.facebook.com/messages/t/TurboTaxCanada" target="_blank">Facebook</A>&nbsp;or&nbsp;<A href="https://https://twitter.com/login" target="_blank">Twitter</A>&nbsp;to see how we can help you further?</P>
</description>
<pubDate>Tue, 02 Feb 2021 17:43:57 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/1861780#M12474
</guid>
<dc:creator>TurboTaxHeba</dc:creator>
<dc:date>2021-02-02T17:43:57Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146176#M14079
</link>
<description>
<P>Hi there</P><P>i bought CD Turbotax at Costco.</P><P>i completed my return on line the code from CD box did not work so I have to pay $19.9 for each return and the CD cost $ 29.99 went wasted&nbsp;</P><P>the same happened this year also will the CD code will work on on line version please &nbsp;let me know &nbsp;</P><P>if not will I get the refund????</P><P>thanks</P><P>moin</P>
</description>
<pubDate>Mon, 29 Mar 2021 00:47:31 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146176#M14079
</guid>
<dc:creator>Moinkhan</dc:creator>
<dc:date>2021-03-29T00:47:31Z</dc:date>
</item>
<item>
<title>Re: Costco 2019 Online version</title>
<link>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146183#M14080
</link>
<description><P>Will this code work on on line version???</P></description>
<pubDate>Mon, 29 Mar 2021 00:49:25 GMT</pubDate>
<guid>
https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-costco-2019-online-version/01/2146183#M14080
</guid>
<dc:creator>Moinkhan</dc:creator>
<dc:date>2021-03-29T00:49:25Z</dc:date>
</item>
</channel>
</rss>