Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Feb 2, 2025 7:58:21 PM

Charged incorrect amount by TurboTax

I received an email from TurboTax with a 40% discount offer. I opened the link and signed up for both me and my wife for the "Full service Self-employed" plan. It was only after the payment completed, that I realized TurboTax charged me $250/user instead of the advertised $150.

 

Looking through the community forum, this seems to be common practice by TurboTax where it offers huge discounts, but doesn't apply them at checkout. What can I do to get my refund?

 

Here's the screenshot of the TurboTax's plans page when I click on the link:

 

 

 

And here's the screenshot of what TurboTax actually charged me:

 

0 2 3753
1 Best answer
Moderator
Feb 4, 2025 12:05:40 PM

We have sent you a private message. 

 

Thank you for choosing TurboTax.

2 Replies
Moderator
Feb 4, 2025 7:53:17 AM

We are looking into this for you. I will get back to you as soon as possible.

 

Thank you for your patience and choosing TurboTax.

Moderator
Feb 4, 2025 12:05:40 PM

We have sent you a private message. 

 

Thank you for choosing TurboTax.