I am trying to dwnld the online basic version, followed the dwnld instrs no response, did I purchase the wrong version?

[IntuitJacquelyn · Accepted solution]

Did you purchase TurboTax Online or TurboTax CD/Download?

If you purchased TurboTax CD/Download (this is the version you install on your computer), you can go here to get the download link and use the installation key code that would have been emailed to you: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Download-links-for-installing-TurboTax/INF150...

If you're trying to use TurboTax Online, you would sign in here: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Download-links-for-installing-TurboTax/INF150... (click sign in in the top, right-hand corner).

[tagaluto2]

I downloaded the online Turbo_Tax 2019 exe. file but when I double click on the icon/file in my PC, nothing happens. What do I do?

[TurboTaxGinette]

We're sorry to hear you are having this issue. To help you we will need more information. Therefore, could you please meet us by private message on Facebook or Twitter to see how we can help you further?