Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception"

cory16 · ‎February 04, 2021

Exception Info: System.IO.FileNotFoundException
at Intuit.Ctg.Ttd.Platform.Services.Container.ServicesContainer.Destroy()
at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Dispose(Boolean)
at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Finalize()

How can I resolve this, or how can I contact Intuit to get refunded if I can't get it to work.

TurboTaxSusan

Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of you saved returns.

This FAQ tells you how to uninstall TurboTax CD/Download: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-...

This FAQ tells you how to install TurboTax CD/Download: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-fo...

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/

If you bought TurboTax from a retailer (Costco, Staples, etc…) you can use this form to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

If you bought TurboTax directly from us, you can message us on social media or contact us by phone to request a refund.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

cory16

It was installed on a fresh new Windows 10 machine, using the installer downloaded directly from TurboTax so re-installing didn't seem like it was going to solve anything.

But I have found the issue was due to a missing prerequisite, Visual C++ 2010 runtime. So it is now resolved

TurboImpotGinette

Happy to see the issue was resolved. We appreciate your input and sharing of your solution.

Thank you for using TurboTax.

Pick a language

Discover

Support

Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception"