Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
CanadaEnglishEN

Pick a language

CanadaFrançais United States of AmericaEnglish
cancel
Showing results for 
Search instead for 
Did you mean: 
cory16
Returning Member

Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception"

Exception Info: System.IO.FileNotFoundException
at Intuit.Ctg.Ttd.Platform.Services.Container.ServicesContainer.Destroy()
at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Dispose(Boolean)
at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Finalize()

How can I resolve this, or how can I contact Intuit to get refunded if I can't get it to work.
3 Replies
TurboTaxSusan
Moderator

Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception"

Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of you saved returns.

 

This FAQ tells you how to uninstall TurboTax CD/Download: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-...

This FAQ tells you how to install TurboTax CD/Download: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-fo...

 

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/

 

If you bought TurboTax from a retailer (Costco, Staples, etc…) you can use this form to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

 

If you bought TurboTax directly from us, you can message us on social media or contact us by phone to request a refund.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

cory16
Returning Member

Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception"

It was installed on a fresh new Windows 10 machine, using the installer downloaded directly from TurboTax so re-installing didn't seem like it was going to solve anything.

 

But I have found the issue was due to a missing prerequisite, Visual C++ 2010 runtime. So it is now resolved

TurboImpotGinette
Moderator

Downloadable version of TurboTax 2020 installs but will not start. Event viewer contains an event "The process was terminated due to an unhandled exception"

Happy to see the issue was resolved. We appreciate your input and sharing of your solution.

Thank you for using TurboTax.

v