I am going to assume you are referring to the 8 pack Standard online edition. If that is the case, there are a few things to remember about this.
There is an 11 digit prepayment code for the online version***, this code is entered at the end when you are just about ready to Netfile. You enter the code on the payment screen. If the code is not working, could be for a few reasons;
- All 8 tax returns must be completed in the same online account, otherwise, the code will not work.
- Standard Edition only: Do not accept any upgrades while doing your tax return, as this will create a surcharge at the end, on the payment screen.
If you are still having issues with the code entry, please reach out to us through our social media pages on Facebook or Twitter in a private message, providing us with a screenshot of the payment screen where the error is occurring, as well as a picture of the card itself and the number. Telling us the location of the purchase as well as the city it was purchased in.
***If you have a 21 digit code this means you have purchased the downloaded version of the software, -make sure you select Standard edition- this means you will download the software first and the program will prompt you to enter your 21 digit code - there is no need to go online.***
Footnote: We at TurboTax want to encourage you and your close family to take all necessary precautions to ensure your safety. Please review the articles provided below for more information during these difficult times:
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