I have entered my home office expenses, can see them on the page but the summary says "Not Started". Why? What do I need to do?

We are aware of this issue and our engineer team is on it. We will update you as soon as they have resolved the issue. Thank you for your patience in this matter.

Hi again - any idea when this will be resolved?  I am ready to file my taxes!!!

Hi again - any idea when this will be resolved?  I am ready to file my taxes!!!

We appreciate your patience- we will advise you shortly. 

Is there any news on this?  It still says Not Started.  Does this affect the overall calculations in my return?

Thanks,

Sally 

You should be able to see them now. Please make sure that you log out of your TurboTax Online account- and log back in. Then go page by page to make sure everything is there. 

Thank you for choosing TurboTax.

Perhaps I'm not being clear.  On the expenses home page it says:

Expenses

Home Office

Total Claimable for 2023                     Not Started

Amount To Carry Forward:                  $xxxx

When I drill into it, I see all my expenses and the appropriate amounts.  Why does it still say Not Started?  How does this affect my return?  Or does it?

Thanks!

Sally 

You were clear , I just needed to make sure that you had signed out and signed back in to  your online account as the update should have fixed that issue. 

Signed in and out several times.  Same issue.

Please wait for the new release update tomorrow. Then try again tomorrow afternoon.

Thank you for choosing TurboTax.

OK - will do! 

And thank you!!

Sally 

Tried it several times today - and on different browsers.  Logging in and out.  Not started is still there.

Any advice?  

Thanks,

Sally 

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

I decided to start another return and the error is no longer there.  I'm good with this.

Now my question is - I paid for my TurboTax back on Feb 24; now when I try to go and file my taxes, it is asking me to pay for it again.  I can't get past it without putting in my credit card info for the second time.  I'm logged in with the same credentials as before.  What can I do?

Thanks,

Sally 

You can enter your code on the payment page and you should be able to continue from there.

Thank you for choosing TurboTax.

Hi,

I am 99% positive that I did my 2020 taxes with Turbotax online.  I have 2 different logins (that I can remember) but I don't see 2020 in either one of them.  I see the 2020 pdf version so I know I did it but how can I access the 2020 online versiosn to refile because I need to make a change.

Thanks,

Sally 

If you are looking to see if you Netfiled your 2020 return, you can verify by going in your MyAccount or calling the Canada Revenue Agency (CRA) at 1-800-959-8281.

Thank you for choosing TurboTax.

I'm looking for my 2020 taxes in Turbotax online but can't find them in the 2 logins I have to Turbo tax.  Was online available in 2020?  

Yes Online was available in 2020. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608. They may be able to see if you had other accounts.

​​​​​​​Thank you for choosing TurboTax.

Thank you!  I'll try that!

This problem does not seem to be fixed as I am having it right now.

Please send a picture/screenshot of where it shows "Not Started".

Thank you for choosing TurboTax.