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bgailey8122
New Member

I have the wrong turbotax package?

 
5 Replies
tstevens
New Member

I have the wrong turbotax package?

I ordered Turbotax 2020 (which I already had and used last year) by accident.  I really wanted 2021 and went on to order it.  No problem there.  How do I get a refund for 2020 which I did not want?  I never dreamed you would offer - by default no less - last year's product.  Getting 2021 required some web site exploration.

tstevens
New Member

I have the wrong turbotax package?

I ordered Turbotax 2020 (which I already had and used last year) by accident.  I really wanted 2021 and went on to order it.  Getting 2021 required some web site exploration but I did get it without incident in the end.

 

How do I get a refund for the now obsolete 2020 which I did not want?  I never dreamed Intuit would offer - by default no less - last year's product.  

TuboTaxBrenda1
Moderator

I have the wrong turbotax package?

If you need a refund- Please let me know if you if your email address associated with this account here is still valid by sending me a response of "Yes". 

 

Thank you for choosing TurboTax. 

tstevens
New Member

I have the wrong turbotax package?

Yes, the e-mail address is the same and your missive reached me.

TuboTaxBrenda1
Moderator

I have the wrong turbotax package?

Thank you - You will receive your refund within 2-3 weeks. 

 

Thank you for choosing TurboTax.

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