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New Member
posted Oct 30, 2019 5:53:58 AM

I just purchased turbotax 2016 for the second time thinking i was buying turbotax 2017. is there a way to get a refund or credit toward turbotax 2017?

I made the purchase of turbotax 2016 by mistake thinking i was purchasing the 2017 version. it is unusable to me because i have already entered all returns for 2016. if it is possible to reverse the charge, would it be possible to just get it as a credit toward the 2017 version as I am going to purchase it as soon as it is available. thank you

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Level 11
Oct 30, 2019 5:53:59 AM

Please contact our phone support team using the link below. Fill in the required fields to obtain the phone number as well as a unique incident ID to provide to the agent who answers.

https://support.turbotax.intuit.ca/contact/#/home