☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 22, 2025 7:12:34 PM

I purchased the product online at Costco but didn't get an activation code after 24 hours.

It's for 2024 tax year.  Should I contact Costco or Turbotax?  I've received Costco email showing order status "shipped", but not delivered yet.

0 3 1470
3 Replies
Moderator
Apr 23, 2025 3:58:42 PM

Since you made that purchase from Costco and we do not have a record of it, we are sorry to hear that. You should speak with Costco directly.

 

Thank you for choosing TurboTax.

New Member
Apr 23, 2025 5:37:17 PM

Thank you.  I will contact Costco.ca then.

Moderator
Apr 30, 2025 10:23:00 AM

@MM2025 You're welcome!