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New Member
posted Jun 3, 2023 11:57:58 AM

I selected the wrong product to purchase--how do I change the product?

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2 Replies
New Member
Jan 25, 2025 12:59:46 PM

I have filed my own Turbotax returns for many years with the program on my computer

This year I mistakenly purchased Turbotax Online at Costco and set up an account

I want the version of Turbotax Basic which is on my computer, not the online version,  I cant make this Online version work

 

How do I change please

Moderator
Jan 25, 2025 1:24:03 PM

@Johnston5625 

 

The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. You can get a refund for the Online version and then get the Desktop version that you want. Please use this form to request a refund: How do I get a refund for a TurboTax product?