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New Member
posted Oct 30, 2019 7:54:56 PM

I want to begin a new return but the system keeps wanting me to choose to buy a system and I already paid for one! Very frustrating

I prepurchased the standard form but the system wants me to buy a new one

0 3 671
3 Replies
Level 13
Oct 30, 2019 7:54:57 PM

Did you purchase the online version or the download version of the software?

New Member
Oct 30, 2019 7:54:58 PM

online special that was advertised a month ago - have the purchase code etc but nowhere to enter

Level 13
Oct 30, 2019 7:55:00 PM

The link below will assist you in entering your activation code:

In the online edition of TurboTax, how do I use a prepayment or activation code?https://turbotax.community.intuit.ca/replies/2648021

Or 

If you have purchased the downloaded version, here are instructions on download, using the 21 digits IKC given with purchase: https://turbotax.intuit.ca/product/download/index.jsp