Please clear your browser cache (or use a different browser) and try again. This TurboTax FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?
If you are still not able to resolve this issue, please contact our phone support team for more help.
I spoke with Tech support, and they are aware of the issue and are working on it. Do you have an updated status?
Can you please confirm with us which TurboTax software and version you are using? Are you using Online or CD/Download?
Are you stuck on the error page or can you click on a Back or Continue button?
This information is required so we can possibly replicate the error message you are receiving so we can find the resolution.
I'm using the online version. In Self employment income, after the page "......, did you make a Year-End Adjustment", and hit "Continue". Then the "Oops we encountered an error" shows up. The only options are "Go to Start of the Interview" or "Open Return Manager".
Thank you for the information. We will use it to see if we can recreate the error and work on correcting this for you. We will update you as soon as we have any information.
We appreciate your patience.
Im having the same issue I have tried all recommended troubleshooting and nothing has rectified the issue.
Our development team is aware of this issue and are working to resolve this error, ASAP. We will update this thread when more information becomes available.
I'm no longer getting the "oops" message, but still cannot go any further on this screen. ".... , did you make a Year-End Adjustment". I click "No", but cannot go any further. It keeps cycling back to this page.
Turbotax Support - when can we expect this to be resolved? No longer getting the "Oops..." message, but still cannot proceed any further.
Please try clearing your cache or using another browser. This TurboTax FAQ has instructions on how to clear your cache in many popular browsers: How do I clear my cache (browsing history)?
If you still cannot proceed, please let us know.
Thank you for using TurboTax.
No, this hasn't helped. Have tried a few different browsers and still the same problem.
Thank you for the feedback. We will notify our team and advise you when the issue has been resolved.
Thank you for using TurboTax.
I have the same issue, tried to use different browsers, but I cannot save data from CRA.
I didn’t have any issues last year. Are you going to fix it somehow?
thanks