Turbotax Error is Incorrect

[_jtandan]

Error Message: Your Relevé 1 and T4 entries don't match. Box B and B1 of your Relevé 1 must equal the total of boxes 16 and 17 of your T4. This is just not true. 

I was also receiving an error before stating my R1 and T4 do not match because my income is different in Box 14 and Box A. However, the reason for this is the QC Box A includes Box J (Régime privé d’ass. maladie) as income, when my T4 Box 14 does not. 

Not sure if Turbotax just struggles with QC forms, but I wanted to post before ignoring the error and submitting.

[_jtandan]

Okay I cannot actually file with this error... does anyone have any advice?

[TurboTaxSusan]

Are you using TurboTax CD/Download or TurboTax Online?

[_jtandan]

Online

[chelseakingzett]

Hi, I also cannot file with the error "Your Relevé 1 and T4 entries don't match. Box B and B1 of your Relevé 1 must equal the total of boxes 16 and 17 of your T4.". Did you find a way around this when filing in Quebec? It seems like Turbo Tax is purposely blocking from filing so that I pay for tax expert advice. Thanks for offering advice if you have any so that I can file! 

[TurboTaxSusan]

@chelseakingzett 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.