Releve 3 issue ?

[cmauro469]

Hi , I'm not able to netfile my wife's return (provinial Quebec ) due to the Releve 3 error (T5 Federal). I verified many times and all is correct. I was able to netfile the Federal Income tax with no issue. I've been using netfile for 20 years so I know this program pretty well. Is it a glitch ?

[TurboTaxLynda]

Make sure your RL3 box A11 & A12 are entered correctly and if the issue persists, please contact a TurboTax specialist who will be better able to assist you in correcting this issue or escalate to a higher level for resolution if needed.

https://turbotax.community.intuit.ca/replies/3152013

[iiibrahim]

There are no Box A11 or A12 on Relevé 3.

I am facing the same problem described by the other user: I am doing my and my wife's returns at the same time, which is what I always have done, using TurboTax.  This time, I got the error: "Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit." Despite the language, this message does not make sense because the amount involved  is simple bank interest from a Canadian source.

Nevertheless, the CRA accepted both returns, but Revenu Quebec did not. I deleted the the Relevé 3/T5 info and re-entered it, then tried again. This time, my wife's return was accepted by Revenu Quebec, but not my own.

There is clearly an issue here with the program. I hope that someone will come back to me soon with a resolution. Thank you.

[Pbaulch]

I am having the same issue with T5 & RL-3

did anyone solve the problem?

[DOF1]

Were you able to get this issue fixed? I am having the same issue right now and cannot file my quebec taxes online. 

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[iiibrahim]

If you are getting the error message 

“Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit.”

then your problem is probably caused by autofill (downloading your slips and relevés directly into TuboTax).  I circumvented the problem by redoing my return and entering the slips and relevés manually.