Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
cmauro469
New Member

Releve 3 issue ?

Hi , I'm not able to netfile my wife's return (provinial Quebec ) due to the Releve 3 error (T5 Federal). I verified many times and all is correct. I was able to netfile the Federal Income tax with no issue. I've been using netfile for 20 years so I know this program pretty well. Is it a glitch ?

6 Replies
TurboTaxLynda
Intuit Alumni

Releve 3 issue ?

Make sure your RL3 box A11 & A12 are entered correctly and if the issue persists, please contact a TurboTax specialist who will be better able to assist you in correcting this issue or escalate to a higher level for resolution if needed.

https://turbotax.community.intuit.ca/replies/3152013

iiibrahim
Returning Member

Releve 3 issue ?

There are no Box A11 or A12 on Relevé 3.

I am facing the same problem described by the other user: I am doing my and my wife's returns at the same time, which is what I always have done, using TurboTax.  This time, I got the error: "Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit." Despite the language, this message does not make sense because the amount involved  is simple bank interest from a Canadian source.

Nevertheless, the CRA accepted both returns, but Revenu Quebec did not. I deleted the the Relevé 3/T5 info and re-entered it, then tried again. This time, my wife's return was accepted by Revenu Quebec, but not my own.

There is clearly an issue here with the program. I hope that someone will come back to me soon with a resolution. Thank you.

Pbaulch
New Member

Releve 3 issue ?

I am having the same issue with T5 & RL-3

 

did anyone solve the problem?

DOF1
Returning Member

Releve 3 issue ?

Were you able to get this issue fixed? I am having the same issue right now and cannot file my quebec taxes online. 

TurboTaxSusan
Moderator

Releve 3 issue ?

 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

iiibrahim
Returning Member

Releve 3 issue ?

If you are getting the error message 

Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit.”

then your problem is probably caused by autofill (downloading your slips and relevés directly into TuboTax).  I circumvented the problem by redoing my return and entering the slips and relevés manually.

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.62m
Discussions

v