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Releve 3 issue ?
Hi , I'm not able to netfile my wife's return (provinial Quebec ) due to the Releve 3 error (T5 Federal). I verified many times and all is correct. I was able to netfile the Federal Income tax with no issue. I've been using netfile for 20 years so I know this program pretty well. Is it a glitch ?
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Releve 3 issue ?
Make sure your RL3 box A11 & A12 are entered correctly and if the issue persists, please contact a TurboTax specialist who will be better able to assist you in correcting this issue or escalate to a higher level for resolution if needed.
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Releve 3 issue ?
There are no Box A11 or A12 on Relevé 3.
I am facing the same problem described by the other user: I am doing my and my wife's returns at the same time, which is what I always have done, using TurboTax. This time, I got the error: "Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit." Despite the language, this message does not make sense because the amount involved is simple bank interest from a Canadian source.
Nevertheless, the CRA accepted both returns, but Revenu Quebec did not. I deleted the the Relevé 3/T5 info and re-entered it, then tried again. This time, my wife's return was accepted by Revenu Quebec, but not my own.
There is clearly an issue here with the program. I hope that someone will come back to me soon with a resolution. Thank you.
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Releve 3 issue ?
I am having the same issue with T5 & RL-3
did anyone solve the problem?
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Releve 3 issue ?
Were you able to get this issue fixed? I am having the same issue right now and cannot file my quebec taxes online.
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Releve 3 issue ?
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
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Releve 3 issue ?
If you are getting the error message
“Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit.”
then your problem is probably caused by autofill (downloading your slips and relevés directly into TuboTax). I circumvented the problem by redoing my return and entering the slips and relevés manually.