We are getting a warning that the amount in box 14 should total the amounts in boxes 15, 17, 18, 33 and 36....and indeed it does not. We've checked our paper copy against what CRA is showing for that T4E in our My Services account (they are the same).
Did the gov. make a mistake? 🙂
Seriously though, where do we go from here?
Technically, box 14 should equal the sum of boxes 15, 17, 18, 33 and 36 but, unfortunately, a number of the T4E slips issued this year only have an entry in box 14. Simply enter the same amount already in box 14 also in box 15 and that will deal with the error. There will be no change to either the refund expected or to any balance due.
what do I do now it wont read my numbers in box 14 in T4E?
Technically, box 14 should equal the sum of boxes 15, 17, 18, 33 and 36 but, unfortunately, a number of the T4E slips issued this year only have an entry in box 14. Simply enter the same amount already in box 14 also in box 15 and that will deal with the error. There will be no change to either the refund expected or to any balance due.
Our slip has an amount in 14, 15, as well as one in 22.
What amounts do you have in boxes 14, 15 and 22? Are boxes 14 and 15 the same? If so, you may have entered the T4E slip information in the boxes incorrectly in the tax program.
What is on the T4E, and is entered into the program, is 7161, 5281, and 120 respectively.
Based on the numbers you have provided (Box 14 - $7,161, Box 15 - $5,281 and Box 22 - $120), it appears that there was an additional amount of $1,880 received from a second EI programme (maybe maternity leave) that is not entered in any box but is part of the total in Box 14. If so, the quick solution is to enter the $1,880 amount in Box 17 - Employment Benefits and Support Measurements Paid (that is where it should have been entered in the first place) and in so doing, the sum of boxes 15 and 17 will equal box 14 and the error message will no longer appear. Also, after making this entry, there will be no difference in the previously calculated refund or balance owing.
I had this problem in 2018 as well. I received sickness benefits which were paid by Service Canada and included in the box 14 total. Unfortunately, there was no corresponding entry under any of the boxes checked by TurboTax, but the amounts reported in Box 14 and 22 were correct. Box 15 does not seem to add anything that could be described as "other benefits", only "regular" benefits. Advice from CRA was to disregard the warning and file.
I have something in 14, 15, and 18. 14 and 14 are the same, but 18 is wayyy less. What can I do to fix this?
You do not fix this- Box 18 means that you have "Indian Status" The amount shown is correct. Tax Exempt.
If you feel there is a discrepancy in the amount- you will need to contact whoever gave you the T4 slip to make adjustments if necessary.
The total amount reported for employment insurance maternity and parental benefits and/or provincial parental insurance plan benefits can't exceed the total in box 14 on your T4E slips. Please review. i am getting this message but all numbers are entered correctly???
@ifvanessaa Are you getting this as a warning in the review? If so, it's just a warning to have you double check that the info you entered is correct. If you are sure it is, then you can ignore the warning.
I am getting the same message and have triple checked my t4e
Hey hopefully this helps! I called them about this issue and believe it or not this is the fix:
when you fill out the t4e there is a question underneath that asks if you received benefits, if it says yes it copies the total amount from your t4e you entered, but you most likely need to click no underneath, but! When you do that without erasing the amount when it is checked yes it gives that error! Put the amount when on yes to 0 and then click no and voila error message gone, wasted 2 hours on that!
For more clarification on your question, please contact support:
https://support.turbotax.intuit.ca/contact/
Not accurate, This just changes the type of error message that I am getting.
Each T4E reports different types of income, so not all issues are similar.
If you have income in Box 18, then you have Indian status exception --> please remove the income in Box 15 so that you can file.
If you don't have Box 18, then the sum of all boxes should equal Box 14:
If Box 7 has a zero value: remove Box 15
If Box & has a 30% value, then Box 15 should equal Box 14
If you don't have a letter from the Employment and Social Department, please don't answer yes to the question "Have you received EI Payments".
If you had already answered yes and entered and amount in the designated box under this question --> please change this amount to $0.00 first --> then change your answer to zero.
Do not change the answer to the question to "No" before changing the amount to zero first otherwise the Error will not be fixed.
I hope this was helpful.
@ifvanessaa Thank you Vanessa! Thanks to you you I will complete filling