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posted Oct 30, 2019 11:17:45 PM

I have turbo tax 2018 premier but cannot access CPP optimizer calculator, it is greyed out. Also TT 2018 premier is very buggy.

Updated to latest March 14 release Version 00.01.61 Build 6005 (068G21).  On March 14 itself, update was failing - (TT cannot determine if update is required). Seems to be fixed now, however it is very buggy:

  • Does not remember answers to questions in EasyStep.
  • Shows selection of wrong ones if you close and reopen a return.
  • If you switch between Forms and EasyStep, does not update from one method to the other.
  • Opens too many unused, unneeded forms, cannot close them, even if forced closed through forms menu.
  • For returns that cannot be NetFiled, does not print all required forms, e.g. T1 prints pages 1, 2, 4 and missing other needed forms.  Had to print them all manually.

Lacks confidence of previous year versions.  I also use the US version for US filings and it is very superior and smooth.  Canadian version is not ready for market, almost like a rush with little Quality Assurance testing.

I need to know why I cannot access the optimizer tools.   This may be my last year of using TT.

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1 Replies
Moderator
Oct 30, 2019 11:17:46 PM

Please try uninstalling & reinstalling the program from the download on our website. It will not delete any of you saved returns.

https://turbotax.community.intuit.ca/replies/2647640

https://turbotax.community.intuit.ca/replies/3169457

If you are still having issues, please contact our phone support for further assistance. (*not available to TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013