Solved: What does this mean: "Please enter a valid social ...

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What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

 
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New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.

Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.

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New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.

Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.

View solution in original post

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New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

There is a bug

 

both SINs are unique, I tried to delete spaces but the system automatically adds them back in. Can’t proceed from this screen. 

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New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

Clearly they haven't fixed the bug. I have the same problem, today, May 27.

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