Solved: What does this mean: "Please enter a valid social ...

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wgietz
New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

 
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TurboTax-Cristyn
New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.

Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.

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TurboTax-Cristyn
New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.

Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.

View solution in original post

peteryanli
New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

There is a bug

 

both SINs are unique, I tried to delete spaces but the system automatically adds them back in. Can’t proceed from this screen. 

owlsowls
New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

Clearly they haven't fixed the bug. I have the same problem, today, May 27.

1	Please enter a valid social in
New Member

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

This is so SO SO FUSTRATING. You may think this is a friendly software and there you go same issue. Jan21 /2021.

 

 

You can't move forward because the same issue. I double check if I was entering the wrong information... Nop.... it seems there is a glitch !

TurboTaxHeba
Moderator

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

When you type the SIN number, make sure you don't add spaces or any invalid characters: https://turbotax.community.intuit.ca/community/errors-confirmation-messages/help/error-message-inval...

 

If you are filing a couple's returns, each person should have their information page with the SIN number entered as explained above. 

If you are filing someone's else return separately, make sure you don't continue with your profile instead start a new return from the main page. 

 

I hope this was helpful 

v