How do I submit a claim under the TurboTax 100% Accurate, Expert Approved Guarantee?

SOLVED•by TurboTax•10•Updated December 18, 2023

In plain English, if you pay a Canada Revenue Agency (CRA) or Revenu Quebec (RQ) penalty or interest because of a TurboTax error, we'll pay you for both the penalty and interest.

Before you submit your claim, make sure that:

You received an assessment or re-assessment notice from the CRA or RQ regarding a tax return that shows the penalties and/or interest you owe.
Your contact information is current.
CRA / RQ audit/review letters have been responded to with appropriate documentation and your tax return has been amended, either by yourself or with assistance from our Audit Defence team.

To qualify:

For the 100% Accurate Calculations Guarantee:

You double-checked your entries and you believe you entered them correctly.
If you used a desktop version of TurboTax, you registered your software and your program is up-to-date.

For the 100% Accurate, Expert Approved Guarantee:

You used TurboTax Live services.

To submit your claim:

Preparing your claim

Prepare your claim submission by having the following information/documents available:

Name, address, and daytime phone number
Your TurboTax store sales receipt, purchase confirmation email, or shipment packing slip
Proof of payment for another tax preparation method (if applicable)
Copy of the tax return prepared with TurboTax
Copy of the tax return prepared with another tax preparation method
Copy of your CRA and/or Québec Notice of Reassessment

Submitting your claim

To begin your claim, please contact our customer service help desk to have your case reviewed within 60 days of the date on your penalty assessment notice, as we only reimburse the penalties and interest on the first notice received. If your claim is approved, we'll pay the penalties and interest incurred on the first notice you receive (you'll still be responsible for the tax you owe on the return).

You should also respond to the CRA or RQ (if they requested a response) as soon as possible, per your assessment notice or audit/review letter.

If you purchased Audit Defence, follow these steps to submit your claim to TurboTax.

If you haven't purchased Audit Defence, contact us to speak with a qualified agent.

Note: When processing your claim request, we might need a copy of your TurboTax data file.

You can read the fine print at theIntuit Software End User License Agreement for TurboTax Desktop Software or theTerms of Service for TurboTax Online. Enter accurate calculation in the Find feature in your browser (usually listed under Edit) to go to it quickly.