If you're using a TurboTax CD/Download product for tax year 2020 and have received multiple activation prompts resulting in your product not launching when attempting to install and activate your license number, there are a number of methods you can try to fix this.
This error is caused by the internet connection being unable to establish a connection to our server for license activation. There can be many reasons for this, and they may not impact your regular internet usage and activity.
One of the following methods should resolve this issue. If they're successful, your TurboTax software will skip activation and open the starting screen, where you can begin or continue to file your return.
Disabling software that can block our program from connecting to our activation server can quickly resolve this issue. You may also want to work with the provider of your protection software to add TurboTax in trusted list, allowing it to connect to the internet.
This includes disabling proxy and VPN connections.
Note: These settings are typically the default settings for most users. However, if you're an advanced user and are comfortable making changes regarding internet protocol settings, follow these steps:
Note: These steps should be completed by an intermediate to advanced user of Windows. If you aren't comfortable making these changes, consult a local IT professional.
If you're still experiencing issues after following these steps, contact a local support technician for additional assistance.
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