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TurboTax Support

I filed my tax return using NETFILE but didn't receive my refund or Notice of Assessment. What do I do?

If you've filed your return but haven't received a Notice of Assessment (NOA) or refund, there are a few steps you can take to try and remedy this.

First, be sure that you were provided a NETFILE confirmation code (details for this are provided in Step 1 below). Once you have a code, you can then check the status of your return with the CRA (Step 2).

Contact the Canada Revenue Agency (CRA) if your issue is still not resolved or complete the following form on TurboTax Contact Us page and we'll escalate your case for you.

Your confirmation code indicates that you've successfully submitted your tax return. Once a NETFILE confirmation code has been generated for you, you can’t submit your tax return again. If you don't have a NETFILE Confirmation Code, you'll still need to submit your tax return using NETFILE. Not sure how to do it? Here are a few help articles to guide you through the process:

If you have a NETFILE Confirmation Code, check the status of your tax return using the My Account service by the Canada Revenue Agency (CRA).

If you have a NETFILE Confirmation Code but your CRA My Account indicates that your tax return was not received, or you called CRA and they said that they didn't receive your return, call CRA's Individual tax enquiries line and request a "trace" on your tax return.

Related information:

What is NETFILE?

Why am I not eligible to submit my return using NETFILE?

Why do I get an error when I try to submit using NETFILE?

Can I use NETFILE if I owe taxes to the CRA?

How do I find my NETFILE Quebec confirmation number?

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