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TurboTax Support

Why do I get an error when I try to submit my return through the CRA's NETFILE service?

There could be a number of reasons why you may receive an error code when trying to file your return through the CRA’s NETFILE service. We’ve compiled a list of common error codes below, as well as links to specific information to try and fix the problem.

In addition, there are some common error messages that may appear in TurboTax when trying to use NETFILE:

If your error code doesn't show up on the list, or you're unable to resolve the issue, visit theContact the Canada Revenue Agency (CRA) to contact the CRA directly to confirm your information matches what's on file.

Related information:

NETFILE eligibility

What is the difference between NETFILE and eFILE?

Can I use NETFILE to file someone else's return?


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