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Level 2
posted Jan 12, 2023 3:08:05 PM

15% Discount not received

Received an email IntuitTurboTaxCanada about a 15% discount.  Placed my order, downloaded but the discount was not received. I was charged the full amount.  How do I get the discount offered?

0 7 1686
2 Best answers
Level 15
Jan 13, 2023 8:08:41 AM

Thank you- Please check your email 

Level 2
Jan 13, 2023 9:29:16 AM

Thank you for the quick resolution to this concern.  Greatly appreciated.

7 Replies
Level 15
Jan 13, 2023 7:47:37 AM

Can you please confirm that you purchased your TurboTax software directly from our website and if yes, please answer with a "YES" if the email address associated with this account is still valid.

 

Thank you for choosing TurboTax.

Level 2
Jan 13, 2023 7:56:26 AM

It was purchased from Inuit Turbotax.  Yes email is valid.

Level 15
Jan 13, 2023 8:08:41 AM

Thank you- Please check your email 

Level 2
Jan 13, 2023 9:29:16 AM

Thank you for the quick resolution to this concern.  Greatly appreciated.

New Member
Mar 5, 2023 10:42:39 AM

I too have the same issue I bought the more expensive one with 12 returns and only bought because of the discount and I was charged full price.  

Level 2
Mar 5, 2023 10:56:50 AM

Hi,

 I received my refund within a week of my notification.  My credit card was reimbursed directly on my notification to them of the concern.

Level 2
Mar 29, 2023 7:30:51 PM

Very strange that some receive a refund of the discount that should have been received and others don’t.  My request has been denied by Aurora A. according to an email tonight.  Next time I’m supposed to call their 800 number at four four six eight eight four eight before I pay.  Putting this here so others can do so