2019 paid download with no installation key

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

I have the same issue, why is the key code not provided upon purchase? Why do I now need to call your phone number to recover a key that should have been provided once I have paid for this?

Please help and send the key by email to the same address where I paid from and got the receipt.

I have the same issue. Why is the key code not sent along with the payment receipt? 

your support team is not open on the weekends, providing a key along with the receipt of payment is the way to have this addressed. Disappointing!

@Mikhail1 Can you please clarify which tax-year software license code you are inquiring about?

Thank you for choosing TurboTax.

this one, please see the screenshot below.

I received a purchase confirmation but the actual key was never sent.

the year is 2019, the same year that is discussed in the subject of this thread.

Unfortunately, we can't see any TurboTax 2019 software on your file. Did you perhaps purchase TurboTax 2019 from a retailer? 

I purchased it from you directly online.

Can I forward to you my receipt by email?

It has the order number, payment authorization code.

Not sure it would be appropriate to post these details here?

@Mikhail1 Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Currently they are available Monday through Friday 9 AM to 6 PM ET. But after NETFILE opens on February 19th, they will be open 7 days a week, 9 AM to midnight ET. 

Moderator of this thread was useless and could not help with the issue. Most likely a bot.

Only after I called the actual support they were able to provide the installation key. (The installation key that should have been provided with the purchase)

The support person Mahvash F. was excellent and quickly solved the issue. Thanks.