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Returning Member
posted Mar 19, 2023 11:32:56 AM

2021 TurboTax

I purchased 2021 version but changed laptops and don't have access to that version anymore.

I've since changed laptops, don't have access to my purchase receipt or license code or the 2021 desktop version.

My proof of purchase should show up on your end under my account.

Please let me know how I can get access to it to submit a return I failed to submit for that year.  Thank you!

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1 Replies
Returning Member
May 1, 2023 12:07:16 PM

hi @glennsnell ,

Thanks for the question, you can contact Turbo Tax Support, check the section "Contact us by phone", at the below link and they would be able to help you: 
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...