☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Dec 29, 2023 1:19:31 PM

2023 Download License code cannot be entered

Downloaded and installed 2023 version.  When the page comes up to activtate Turbotax with the license code, I'm unable to type in the box.  No error, I'm just unable to enter the code.  I tried pasting too, but that doesn't work either.

1 2 838
1 Best answer
Moderator
Dec 29, 2023 1:27:08 PM

Please try using the tab key on your keyboard to see if you can get the text cursor into the licence code box.

 

If this doesn't work, please try reinstalling the software. If you are still not able to resolve the problem, you can call our phone support team for more help. To talk to our phone support team, call 1-888-829-8608.

2 Replies
Moderator
Dec 29, 2023 1:27:08 PM

Please try using the tab key on your keyboard to see if you can get the text cursor into the licence code box.

 

If this doesn't work, please try reinstalling the software. If you are still not able to resolve the problem, you can call our phone support team for more help. To talk to our phone support team, call 1-888-829-8608.

Level 1
Dec 29, 2023 1:33:32 PM

Thanks.  That worked.  

 

Although my text cursor was showing in the box, I wasn't able to enter text but your suggestion of tabbing worked!

 

Thanks for the quick respomse