2023 Tax Return not in my documents, called 3 times and was referred here

May I know which version/product of TurboTax have you used for filing your 2023 Tax return? 

Thanks for choosing TurboTax.

It was in February of 2024 but I believe I logged into 2023, online version. DELUXE. With the assist of an Agent. 

If you have used an Online DIY (Deluxe) version of TurboTax, your return should be in the correct account. Make sure to use the correct username and password to get into the right account. To sign in for 2023 tax year please use this link. 

For privacy and security reasons we do not have access to your tax returns until or unless you have used TurboTax Full Service and provided a written consent for a Tax expert to prepare and File your return on your behalf. 

Thanks.

I had assistance from TurboTax, and they filed it for me and my wife. Same process each year. It's not there. Correct name, password, etc. and each year (and in 2023), consent was given. I just need it uploaded to my documents and cannot understand why it cannot be added. 3 calls PLUS, I paid the FULL service.

Thanks, for confirming the product. Tax experts do send a filed copy of return after filing a return. We will have a tax expert from Full- Service will call you back so you can get a copy of your return.