Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 11, 2026 10:42:59 PM

2025 Premier will not install on my MacBook

Using Safari or Chrome I go to installturbotax.com and select TurboTax premier for macOS and a file is downloaded to my desktop. I double click that file and a TurboTax 2025 window opens. However, where it says to drag the file to my applications folder the file has a white circle with a white slash. I drag it anyway and it says copying to Applications but then the file in Applications folder also has the white circle with slash and won’t open. Instead, an error message about incompatible versions. I have a current version of Ventura OS and I can’t find any reason why the TT2025 version is not compatible with my macOS. Any advice?

0 1 1466
1 Replies
Moderator
Jan 12, 2026 7:58:54 AM

Downloading any desktop products requires the Windows operating system; it will not work on a Mac. While the desktop products are for Windows devices only, we’ve got other options for you to file confidently online. Check out our Pricing page to find the right product for your tax situation!

 

If you have purchased the wrong version, you may request a refund within 60 days of the original purchase date by completing this form.

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA

 

Thank you for choosing TurboTax.