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Level 1
posted Jan 9, 2022 9:31:38 AM

64-bit download link incorrectly leads to 32-bit TurboTax

Purchased TurboTax Canada Standard 2021 from Costco, for download. Received an email containing the activation key and two download links:

 

"Download link"

https://esd.synnex.com/ESDWebCA/DownloadManager/DownloadManager.html and URL ends with version=32

"Download link(64 Bit)" 

https://esd.synnex.com/ESDWebCA/DownloadManager/DownloadManager.html and URL ends with version=64

(When pasting here in the forum, I snipped out some code from both URLs that may have been unique to my purchase, so as not to share my purchase info.)

 

My PC runs Windows 10 64-bit, so I prefer 64-bit applications. I downloaded the 64-bit installer. When I attempt to install that, it tries to install in "Program Files (x86)" directory. That directory is where 32-bit applications are installed, so this is the installer for 32-bit TurboTax.
64-bit applications would be installed to "Program Files" directory.

 

So, the link for 64-bit does not download 64-bit, but instead downloads a 32-bit TurboTax. 

 

Is there a 64-bit version of TurboTax Standard 2021?

 

 

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1 Replies
Moderator
Jan 12, 2022 12:58:02 PM

The websites that you have there don't belong to TurboTax or Intuit. You would need to contact Costco for assistance with those.

 

Our download page for TurboTax Standard 2021 is: https://intuitglobal.intuit.com/downloads/CanadaTax/2021/dls/TurboTax_2021.exe

 

The software is currently only available as a 32-bit program.