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Returning Member
posted Apr 7, 2020 4:11:31 PM

Account locked Up, Submitted One File but other I cannot

I do not understand, it worked perfectly last year, what is going on now?

This is the same file and same information.

 

I submitted one prior and now this one won't go through.

 

Is it due to high volume of covid19?

 

 

0 2 505
2 Replies
Returning Member
Apr 27, 2020 7:18:35 AM

I called last week to correct error ( wrong birth date) which was done successfully, but cannot file today. Still showing account locked.

Intuit Alumni
Apr 27, 2020 7:42:00 AM

Once you have tried to Netfile 5 times with errors, the file will be locked from the CRA sight. TurboTax cannot unlock this file. You will have to contact CRA: 1800-9598281

 

I hope this was helpful