Solved: Activation Code is not working

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Piperk16
Level 1

Activation Code is not working

I purchased the Turbo Tax Premier 2020 at Walmart. When I enter in the 16 digit licence code I am getting an error message.

1 Best answer

Accepted Solutions
Piperk16
Level 1

Activation Code is not working

Yes, it’s working, was my error.  I was entering it under the on-line section, when I should have been entering the code after I downloaded it. Thanks! 

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2 Replies
TurboTaxSusan
Moderator

Activation Code is not working

Do you have an Activation Code or a Licence Code? If you have an Activation Code, this is for TurboTax Online and it will not work in TurboTax CD/Download (for Windows). Please use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

 

If you have a Licence Code and it's not working when you try to install TurboTax CD/Download, please message us on social media or contact us by phone for more assistance.

 

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

 

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Piperk16
Level 1

Activation Code is not working

Yes, it’s working, was my error.  I was entering it under the on-line section, when I should have been entering the code after I downloaded it. Thanks! 

View solution in original post

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