My activation code is not working. Trying to reach out to customer care but automated computer response is not just transferring my call. Please help me I bought this code from shopper drug mart. Please help.
Did you buy the Online software? If so, please go to turbotax.ca/activate.
If you get the error message "Something went wrong" you will need to sign in here: https://ww1.2023.ca.turbotaxonline.intuit.com/signin?_swlg=en and choose the tax software that you have purchased. Complete your return and when you get to the payment page you will enter your code in the coupon code box.
Thank you for choosing TurboTax.
No, I didn't purchase it online. I bought it from a retail store.
Did you try to use the link we sent to you earlier?
Thank you for choosing TurboTax.
Yes, I tried everything you mentioned previously.
In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.
Thank you for choosing TurboTax.
I am trying to enter my license code to use for my turbo tax and it is not working. What do I do if it does not work?
Can you please confirm which TurboTax software you purchased if on the box it says Online or TurboTax Desktop, so that we can assist you better?
@glenamundrud Can you please confirm which TurboTax software you purchased if on the box it says Online or TurboTax Desktop, so that we can assist you better?
I purchased my delux online edition from Costco but the activation code is not working
@Pennyguy If you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
I bought the "Premier Online Version" and when I try to activate it I get a message "Licence code is not valid for the product you are trying to activate Error code 606"
@iainhunter45 Did you buy TurboTax at a retailer like Costco, Walmart, Staples, etc...? Are you going to turbotax.ca/activate to use your code?