Activation code not working

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premo_101
New Member

Activation code not working

I have an activation code for 8 returns that I bought at Costco a month or so ago, when I enter the 11 digit code it states that it is invalid. Please advise

5 Replies
TurboTaxSusan
Moderator

Activation code not working

Please make sure that you are using the code from inside the package. Also make sure you are using the right code for the product you are using.

If you have a 21 character code, this is for TurboTax CD/Download.

If you have an 11 character code, this is for TurboTax Online.

 

The codes from TurboTax CD/Download will not work with TurboTax Online and vice-versa. If you need a refund, you can use the form on this page to request one: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

 

If you are using the right code and you are still having problems, please contact us by phone or social media for further assistance. You can get the correct number for our phone support team by using this form: https://support.turbotax.intuit.ca/contact/

 

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

 

We are on Twitter at: https://twitter.com/messages/19496097-385034351

leonardbowyer
Returning Member

Activation code not working

I need a code to finish my return. I have no idea what the  code is.

Jamestech1966
New Member

Activation code not working

I tried to enter my code and it did not work and asked me for another 15 plus tax to get my forms. This is ridiculous 

kgdubeau1
Level 1

Activation code not working

16 digit code not working - bought from Costco on Jan 20/21 - receipt says activation was Successful 

TurboTaxSusan
Moderator

Activation code not working

@Kkgdubeau Please make sure that you are using the code found inside the TurboTax box.

If that’s the code you’re using, and it still doesn’t work, please message us on social media or contact us by phone for more assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

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