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New Member
posted Jan 26, 2021 6:47:03 AM

activation code not working

I received an email saying that my turbo tax was ready to download. The istallation key was included which consists of 21 numbers.  The program is asking for a 16 digit installation code, so the one that came with the email will not work. Please advise. Thank you

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3 Replies
Moderator
Feb 3, 2021 4:13:04 PM

For assistance with this issue, please message us on social media or contact us by phone.

 

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

 

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

New Member
Sep 18, 2024 2:30:08 PM

my code won't work. I completed my taxes and put my code in and it redirected me to another spot and said wrong code. I purchased deluxe online edition from costco.......help

Moderator
Sep 19, 2024 6:16:11 AM

Did you activate your code before starting  your income tax return? You would have had to go to turbotax.ca/activate.