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New Member
posted Oct 31, 2019 5:48:23 AM

After I update info on a 2018 return and save it and exit, when I reopen the return the updated info is not there.

I carried forward the return from 2017, entered 2018 info and saved the return.  Went back later to add/update info on the return and saved it.  When I went back again, the info I had entered on my second session, was not there.  It said "last saved... " which was the save from the first session.  I have since tried and it doesn't save anything I enter.  I entered the info using easy step and then updated using forms method.  Neither saves.  Please help.  I don't cherish having to start all over.

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1 Best answer
Level 13
Oct 31, 2019 5:48:25 AM

We apologize for the inconvenience.  Please log out of your current session and try using a different browser.

2 Replies
Level 13
Oct 31, 2019 5:48:25 AM

We apologize for the inconvenience.  Please log out of your current session and try using a different browser.

New Member
Oct 31, 2019 5:48:25 AM

Not sure if that would have helped.  Ended up reimporting another copy of the 2017 return and it worked well.  I also did other returns and had no problem with them. My browser is Chrome.