The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.
TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.
If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?
Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.
Thank you for choosing TurboTax.
Yes, of course! Lots of people are getting that error. Do a search in these community forums and you will see many threads about it. There is no need to start a new thread.
We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.
Thank you for choosing TurboTax.
I use turbo tax so I can submit online. If I cannot submit online I will be requesting a refund. How much longer must we wait?
@ljmurchison We can understand your frustration.
We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.
Thank you for choosing TurboTax.
Experiencing same problem. Wanted to ensure that I was copied in when this issue was resolved. Clearly it is more widespread than initially thought. Intuit -- better get on it ASAP.
Me, too. I have an amount in T3 Box 21 and nothing shows up on T936 line 68140. It has on both my wife's and my returns. CRA does not accept the Netfile, and I can't change the amounts myself because TurboTax won't let me Netfile with those changes.
It looks like a bug.
Stay tuned. Issue has been brought to the attention of senior management at Intuit in order to escalate solution and provide some sort of ETA.
I like to know when update would be available to install on turbotax
I posted this in a different thread but will repost here.
Error 95365 only occurs if you have a capital loss from T5008 and a capital gain from a T3 in box 21. The T3 amount is supposed to transfer into box 68140 on Chart A. This does not happen if box 1 in Chart A is a negative number.
I did the following:
1) delete all T5008 info and left the T3 box 21 number intact. In this case box 68140 is correctly pulling box 21 from the T3. Box 1 in Chart A is a positive number.
2) Add in a T5008 stock with a capital gain. In this case Chart A also populates correctly. Box 1 is positive.
3) Now add a capital loss stock in T5008 such that the total in T5008 is a capital loss. In this case box 68140 in Chart A is now blank and incorrect. Box 1 in Chart A is showing as a negative number.
What I did notice is that in the third case above when the problem occurs Chart A box 1 shows a negative number. The description for box 1 says if the number is negative it is to be shown in brackets. Could this be the programming error - that the negative number should be shown in brackets?
What will turbo tax do for it's clients that are locked out of being able to refile their taxes because of this error in your software?
Check out this thread with update from Intuit:
I called yesterday Apr 7 and was told a fix would be done by end of day and to try April 8
i tried still no fix case #[phone number removed] im getting a little fed up with this.
As of today my line 68140 remains at zero, even though all line 21’s on my t3 are inputted. No updates to software when I checked.
this isn’t a cra issue. The turbo tax form isn’t copying the number over and I can’t force the number.
eta to fix?????
Contrary to the email sent out by Turbotax. This issue remains unresolved. Basically the total value of Box 21 on T3s needs to show up on Line 68140. Because it doesn't, this is rejected by CRA. This looks like a TurboTax problem, not a CRA problem.
The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.
TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.
If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?
Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.
Thank you for choosing TurboTax.
The fix posted in the link below does not work for error code 95365. This is not a CRA problem, this is a Turbo Tax problem, we have paid for your program and it doesn't work. What is being done to correct this and when will this be fixed? I am required to pay and file my taxes by April 30th, 2025 and Turbo Tax is preventing me from doing this. You posted a resolution on April 7th, 2025 that does not work. This is unacceptable.
Netfile Error Codes and What To Do
This is an obvious misdirection.
Had you not locked the other thread then I would have reinforced that Form T936 worked correctly last year for those of us with capital losses on the T5008 but capital gains on Box 21 of T3s. I have screenshots of both for proof.
Let me guess, you've outsourced your programmers to a "cheaper" source to increase your bottom line.
This is clearly a turbotax issue. Take some accountability and reimburse those of us who spent countless hours digging into your software issue, which we all paid to avoid.
@pwnguy wrote:This is an obvious misdirection.
Had you not locked the other thread then I would have reinforced that Form T936 worked correctly last year for those of us with capital losses on the T5008 but capital gains on Box 21 of T3s. I have screenshots of both for proof.
Let me guess, you've outsourced your programmers to a "cheaper" source to increase your bottom line.
This is clearly a turbotax issue. Take some accountability and reimburse those of us who spent countless hours digging into your software issue, which we all paid to avoid.
Well said!
I am also experiencing the error where the T3 amounts do not appear correctly on T936 and I have a capital loss. It works correctly on my spouse's return which she does not have a capital loss for, so agree that it seems like a bug in the Turbo Tax software.
@DMichaelNP This is not a TurboTax issue. The CRA has confirmed that this issue is affecting all CRA certified tax software.
TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.
To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on NETFILE error codes, CRA-approved workarounds, and expected resolution dates.
@TurboTaxAniqua I was up until midnight last night working with a Turbo Tax agent. I even logged a ticket case number [phone number removed]2 to start an investigation, Box 21 on the T3 is not flowing through to from T936 line 68140. After I hung up the agent called me to say that this was a known issue and a fix was going to put through to the Turbo Tax software on April 14th, 2025 to correct the issue.
If this is the case and why would the agent lie to me, Turbo Tax should be up front about this and take ownership of the problem and not try to put the blame on CRA. You replying to the message makes me think either you are lying or misinformed, both options are not a good look for Turbo Tax. I have been using Turbo Tax for the last 30+ years (Quick Tax before Turbo Tax took over Quick Tax) and I am seriously considering moving to another software package next year because of this issue.
@DMichaelNP We acknowledge your frustration, have taken note of your comments, and will forward them to the relevant department.
As mentioned earlier, this is not a TurboTax issue. The CRA has confirmed that this issue is affecting all CRA-certified tax software. We appreciate your patience.
Listen, I'm sure you're frustrated with people complaining about 95365 as we are complaining about it, but you need to explain how T936 populated correctly last year with capital losses, and does not this year, yet TurboTax claims this is a CRA issue.
Explain to us the core issue. I'm sure if you speak slowly then us peons will be able to understand.