Billing practice for Turbotax

[Wesley1910]

We used Turbotax successfully for atleast 10 years. This year we commenced to do our taxes and received confirmation on order Number: QSTND242835242. We initiated our return process but were immediately told that Turbotax is no longer compatible with Windows 7.

We stopped the process and bought a new computer with Windows 10. On May 1 we once again commenced the return process with Order Number: TTWND245053128. We were successful in filing and have received our refund from CRA. Thank you.

We were surprised by the fact that my VISA card has been charged CAD $42.93 for the aborted attempt to file AND CAD $90.38 for the successful return process.  The CAD $42.93 charge seems unfair.

Can you help?      

[TurboTaxBrenda1 · Accepted solution]

You had purchased the TurboTax download first, then the TurboTax online software which are 2 different ones. As a one-time courtesy we will honor this refund. You will see your refund within 2 to 3 weeks on your credit card.

Thank you for choosing TurboTax.

[Wesley1910]

Thank you for your credit adjustment.  That is perfect!

We continue to be advocates for TurboTax. We have used it successfully for a decade or more.