Standard version, Laptop, Windows 10 & 11, Attached 2nd monitor. Start laptop, Start TurboTax, Move TurboTax window to 2nd monitor, Close TurboTax, Turn off laptop, Unplug 2nd monitor, Start laptop, Start TurboTax. It displays on location of 2nd monitor and it can not be moved to main display. Solution - check to see if 2nd monitor is attached - if not startup TurboTax on main display - This is what Microsoft Word does.
I have reported this problem now for 4 years.
Have you ensured that your laptop monitor is set as the primary one?
When the program is on the 2nd (disconnected) monitor, you can press the Windows Key + P key on your keyboard. Then select "PC Screen Only" from the popup. This should move all open windows to the main screen.
Yes, my laptop is the primary monitor.
Thanks for your suggestion but as a user I should not have to know or use the shortcut.
The problem needs to be fixed.
I have just finished trying your suggestion and it did not behave as you suggested it should.
You can also try the suggestions on this Microsoft page:
If you need more help, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:
During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.
Thank you for the list of all the ways I can address the problem.
I don't have the problem. I have programmed computer since 1969 and know how to fix it.
Tubotax and its users without the software experience have the problem.
No user should have to be inconvenienced by this issue.
I suggest for the 4th year in a row that it be added to the list of improvements
that need to be done to TurboTax.
I have passed on your suggestion to our product development team. Thank you for your input.