I do not have a rental property.
I have combed through my profile several times. The system insists I pay extra for self-employed instead of premium because it says I have a rental property... I do not have a rental property.
Please fix this bug and report back so that I can pay my fee and file my taxes. When this bug is fixed please respond to this thread.
Thanks.
There may be an entry which has come from an information slip, etc. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.
Thank you for choosing TurboTax.
Hi Ginette,
The number on that website doesn't lead to anyone who can help. If TurboTax doesn't fix this bug, I'll happily take my business elsewhere. Don't give me the run around. If there is a human who can research this bug, do it. I'm a paying customer and my user information is associated with my comment and therefore the account. If TurboTax wants my business, show me and fix this buggy software.
Thanks
We can't see what's your return here. Our phone support team (1-888-829-8608) can look at the return with you to see what is going on.
There are quite a bit of bugs I found while doing my tax, and the "help" won't help b/c I am not upgrade to live support. Come on Turbotax, it's your product bugs, not that I really need. your help on my tax return.
Please let me delete the "Prior year asset". It can't be deleted.
Did you transfer your information from last year's taxes?
I have the same same bug and i called, talked with them during two hours and they respond me they cannot resolve the bug.
Good luck
Can you please clarify what issue you are having and what error code it is giving you?
I am having the same issue. We do not have a rental property listed under either filer however the software seems to believe we have one as it will not let us file without paying for a level above premier. The rental income reported is 0 and we have tried to find whichever section necessary to report NOT having a rental, to not avail. I don't want to have to redo our entire filing.
Select Tax Home from the top of the left side menu. Select Tax Profile, then Your Tax Profile. There you can uncheck the option for rental income.