You may request a refund within 60 days of the original purchase date by completing this form.
If you bought TurboTax from our website, you'll find your order number in the email you received after purchase.
If you bought TurboTax through a retailer, you'll find your order number and licence code in your email (for online orders) or on the product box (if you received one).
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA
Thanks for choosing TurboTax.