If you are using TurboTax Online, I would suggest you try to change your browser and try again. You can also try to open up your CRA "My Account" on another page and then try again.
If you can't get it to work, please contact our customer service.
https://turbotax.community.intuit.ca/community/product-information/help/contact-us/00/873707
CannyGranny
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Markyboy20
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MM130
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ivanqwerty
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bernard
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