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New Member
posted Apr 24, 2024 8:52:19 PM

Can't File - CRA Result Code: 684 - #RN8019C

Line 54790: "Amount of employment insurance benefits that have been repaid", cannot be more than the amount claimed on line 23200: "Other deductions".

But Line 54790 is zero, and so is line 23200.

How can I hack this bug in the turbotax program?

The suggestions from TurboTax are not helpful:

Please correct these entries to continue.Your ReFILE return has not been accepted by the Canada Revenue Agency. It contains errors that must be corrected. Please review the following error(s), make the necessary corrections, and try resubmitting your return. For forms or additional information, visit the Canada Revenue Agency website and the Corrections page on the NETFILE website. For further assistance, please contact us. 

0 3 6549
3 Replies
Moderator
Apr 25, 2024 9:46:57 AM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

New Member
Apr 29, 2024 8:21:19 AM

Currently out of the country so unable to talk to a representative. Will phone when I return. Please leave question open and post an answer if you are able to

Intuit Alumni
Apr 29, 2024 8:31:09 AM

If you have a T4E information slip, please clear the T4E information from your return then clear your cache/cookies, sign out of your return and restart your computer. Now enter your T4E manually to see if the issue is resolved. 

 

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