When I go into my account for 2021 and click access previously processed returns it does not show up. I know it was processed as I spoke with the expert and confirmed everything and received the money from the government that I was owed. However, when I go into my account it instead gives me the opportunity to continue that tax return and when I go into the documents for it I can see the tax return file. But when I download it it instead has me download a .21t file that I can not open. I can't convert the file and my computer can not find a file that can open the file. It still will not show if I log into the most current version either.
Please send me a copy of my 2022 returm. My computer crashed and I lost my copy!
THANK YOU!!!
Which TurboTax did you use- TurboTax Online or TurboTax Desktop?
If TurboTax is online- your copy should have been saved. Sign in here to get to your TurboTax 2022 tax return.
Thank you for choosing TurboTax.
I can see the tax return for 2023 in the summary counter but it does not show up on the open screen. I need to make changes and it’s know where to be found
Thanks for the follow-up!
I have solved the problem & submitted my return to the CRA!
Dave Cooper
Each year i have used Turbotax, I installed the Desktop version. This year I installed online.
I can find 3 tax returns from 2022, but I am missing 3 others
We can certainly do our best to help you locate it. First, please clear your cache/cookies, sign out of your account then restart your computer. You can try entering your account for your 2022 returns by using our TurboTax link.
If you used our TurboTax Online - you will need to sign back into your Online Account using the same credentials you used to complete your return. Please follow this next TurboTax FAQ link to answer a few questions: Where do I find a copy of my filed return in TurboTax Online?
Thank you for choosing TurboTax.
Hi!
I'm having a similar issue! I can see 2019, 2020,2022, and 2023 tax returns but not 2021? It's like it never happened.
Is there a reason 2021 is missing?
Is it possible to access it?
Thank you! Fingers crossed,
Shelby
Did you happen to use a different version of TurboTax for tax year 2021? Online or Desktop?
Thank you for choosing TurboTax.
Online I see previous Canadian tax years yet the one I need info from my 23 tax year isn't to be found. Its been mentioned about different versions of Turbotax . TurboTax Canada I know I used, but I do see just Turbo tax. I can believe that would make any difference both were Canadian forms. The last few years Ive just used tubotax to send in my tax forms.
I need to find those tax forms from 2023 .
Thanks for anyhelp
We have looked into your account and didn't see any Tax Year 2023 purchases. Did you happen to purchase from a retailer?
Thank you for choosing TurboTax.
Hi, did you find your previous return? Please let me know how I can find it.
@dsingal What version of TurboTax have you used? An Online version or a Desktop version?
@Stanleeyy If you log in directly to 2023, is your return there? You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/
Unable to access ANY tax returns... Unable to contact personal for Turbo tax. Unable to find ANY files to recover. My tax returns
@Stanleeyy Do you have another account that you might have used for your tax returns? If so, your returns might be in the other account. Or did you use TurboTax Desktop instead of TurboTax Online? TurboTax Desktop returns are only stored on your computer, not on our servers.
If you are still not able to resolve this issue, please contact our phone support team for more assistance.
I need to obtain the digital copy of my Tax, my deceased wife's Tax and the Estate Tax files for 2023 that were prepared by Intuit under a Full Service Engagement.