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New Member
posted Mar 18, 2020 4:19:07 PM

Can't open my Turbo Tax

I have a Turbo Tax Home & Business. I have been working on my taxes off and on.  I've saved where I left off but when ever I try to log back on it askes for my license code ([product key removed])….now it says that I've used this code to many times. when I find where I had saved my work it still askes for the code and says I can't log in......any help

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3 Replies
Intuit Alumni
Mar 19, 2020 8:51:36 AM

Please click the link below to contact Customer Support for assistance.

 

What is the TurboTax phone number? - Community

New Member
Apr 2, 2020 10:48:48 AM

I filed my income tax for 2019 using Turbo Tax and received my refund.  I attempted to go back to the program and was unsuccessful. I received a tt2019.exe - Bad Image message at C:/windows/system32/MSVCP110.dll Error status 0xc000012f with a suggestion that I try reinstalling the program.  I tried opening earlier years' TurboTax with the same result.  How can I resolve this and have access to my income tax information.

Level 15
Apr 6, 2020 11:26:44 AM

Make sure that your computer is up to date and if the issue persists, please uninstall your 2019 return and reinstall it form this link - https://turbotax.intuit.ca/product/download/index.jsp