Can you please try another browser and clear your ...

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New Member

TurboTax has encountered a problem. Please close this browser. Happened and whenever I tried to log in again problem happens again. I was in charity section. Thanks

 
3 Replies
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Moderator

TurboTax has encountered a problem. Please close this browser. Happened and whenever I tried to log in again problem happens again. I was in charity section. Thanks

Can you please try another browser and clear your cache.

https://turbotax.community.intuit.ca/replies/2647843

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New Member

TurboTax has encountered a problem. Please close this browser. Happened and whenever I tried to log in again problem happens again. I was in charity section. Thanks

I did all the above but still experiencing  the error.TurboTax has encountered a problem.

 

"Please close this browser window and try connecting to TurboTax Online again"

 

Highlighted
Moderator

TurboTax has encountered a problem. Please close this browser. Happened and whenever I tried to log in again problem happens again. I was in charity section. Thanks

@jmerochon - if you are still experiencing the same issues after taking the steps Brenda advised you to take, then I will ask you to contact our support team as they will be able to view your screen if needed to be able to troubleshoot what may be going on.