Cancel return

[Nick1167]

I just want to cancel this it’s not helpful and I can’t send to the CRA or make an account 

[Jasmine V]

There is no option to cancel or delete an account.

You can delete tax returns in your account. When you delete a tax return, it is deleted from your account and permanently removed from our secure servers. You will not be able to access this return and we will not be able to retrieve this information for you.

To delete a tax return:

- If you have one return in your account

To prevent users from accidentally deleting their returns, the last “active” return in ones’ account cannot be deleted. You’ll need to create a blank return so your return can be made “inactive” and can be deleted.

1. Sign in to TurboTax Online
2. Choose Start a new return and select Continue.
3. Choose Standard edition and select Continue.
4. Select Return Manager from the black bar across the top of your screen.
5. Select the trash can beside your return to delete it.

- If you have multiple returns in your account

1. Sign in to TurboTax Online
2. Select the trash can beside the return you want to delete

To prevent users from accidentally deleting their returns, the last “active” return in ones’ account cannot be deleted. To “deactivate” your active return so you can delete it:

1. Choose another return in your account and select Continue.
2. Select Return Manager from the black bar across the top of your screen.
3. Select the trash can beside the return you wanted to delete to delete it.

If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter.