cannot activate your product , will not accept code you sent . see below

[Denis J LeBlanc]

I purchased your basic product for 19.99cdn plus tax via visa

you gave me a code to activate , B35C-..... however when i went to file .  it will not accept the code .  requesting you update and correct your file so i can activate or refund my money ,.   waiting your reply .     denis 

[leapinglenny]

I bought the standard online package which is supposed to be good for Macs but when I type in the code it will not accept it

[hotperson]

completed 2 returns but cannot file as you wont accept the activation code